Structured know-how

Information is power

Effective customer support is essential for maximum availability as well as low cost of ownership. In military operations, the unhindered flow of dependable, up-to-date information – the core of all situational awareness – is a mission-critical requirement. Software that doesn’t work as intended loses virtually all value.

Structured support

Systematic Defence Customer Support aims to tackle this challenge by doing away with the apparent randomness that’s all too familiar in traditional software support.

We provide a professional, consistent support structure based on the single-point-of-entry principle, and on Information Technology Infrastructure Library (ITIL) thinking and practice.

These capabilities are designed to comply with international standards that make sure nothing falls between the cracks. Systematic Defence Customer Support uses world-class tools and procedures to make sure we deal with your queries promptly and effectively, and in accordance with recognised best-practice procedures.

Systematic thinking

Structured, systematic business procedures aligned with international standards and best-practice guidelines are a key part of the mindset here at Systematic. In 2007/08, we delivered 94% of all development and delivery milestones on time, and we’re working to continue this stringent, structured approach throughout our supply chain.